Merchant Relations Officer (Contract) - Bali

Join Indodana, Indonesia’s leading fintech platform, as a Merchant Relations Officer in the vibrant and growing market of Bali! This contract-based role is perfect for a dynamic professional who thrives in building and maintaining strong relationships with merchants. In this role, you’ll be the bridge between our platform and local businesses, ensuring seamless integration and maximizing revenue potential.

Indodana is a rapidly expanding fintech company that has revolutionized the way Indonesians access credit. With a strong presence in Bali, we are looking for a passionate and results-driven individual to join our team and help us continue our growth trajectory. As a Merchant Relations Officer, you’ll work closely with merchants to understand their needs, provide tailored solutions, and drive adoption of our platform.

Every day, you’ll engage with merchants through various channels, from in-person meetings to digital platforms. You’ll need to be a persuasive communicator, a problem-solver, and a strategic thinker. With your expertise, you’ll help merchants leverage our platform to streamline their operations, improve cash flow, and grow their businesses.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with merchants in Bali.
• Conduct market research to identify opportunities and challenges for merchants.
• Develop and present tailored solutions to merchants to maximize revenue potential.
• Facilitate onboarding and integration of merchants onto the Indodana platform.
• Provide ongoing support and training to merchants to ensure smooth adoption of our platform.
• Monitor merchant performance and provide feedback for improvement.
• Collaborate with cross-functional teams to drive merchant adoption and retention.
• Stay updated with industry trends and best practices to continuously improve our merchant relations strategy.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in merchant relations, sales, or a similar role.
• Strong understanding of the fintech and digital payment landscape.
• Excellent communication and negotiation skills.
• Proficient in using CRM tools such as Salesforce or HubSpot.
• Familiarity with data analysis tools such as Excel or Google Analytics.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

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