IT Support Level 1 (B2C) - Leading Retail Company
Join Infomedia Nusantara, a leading IT solutions provider, as an IT Support Level 1 (B2C) for one of Indonesia's largest retail companies. This is a fantastic opportunity to kickstart your IT career in a dynamic environment, providing technical assistance to end-users and ensuring smooth operations. Based in Kebayoran Lama, Jakarta Raya, you'll be part of a team that drives innovation and growth in the retail sector.
As an IT Support Level 1 (B2C), you'll be the first point of contact for technical issues, offering immediate solutions and guiding users through troubleshooting processes. Using tools like ServiceNow and Microsoft Teams, you'll manage incident tickets, conduct basic diagnostics, and ensure minimal downtime for retail operations. This role is perfect for someone looking to build a strong foundation in IT support with room for growth and development.
📋 Tanggung Jawab Pekerjaan
- Provide first-line technical support to end-users, resolving hardware and software issues.
- Manage incident tickets using ServiceNow, ensuring timely resolution of IT-related problems.
- Conduct basic diagnostics and troubleshooting for common IT problems.
- Assist in the deployment and configuration of IT equipment and software.
- Collaborate with the IT team to ensure smooth operations and minimal downtime.
- Communicate effectively with end-users and stakeholders, providing clear and concise solutions.
- Participate in continuous learning and development to enhance IT support skills.
- Contribute to the maintenance and improvement of IT infrastructure.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support or a similar role.
- Familiarity with ServiceNow and Microsoft Teams is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Basic knowledge of hardware and software troubleshooting.
- Fluency in both English and Indonesian languages.
🛠️ Keahlian
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